Privacy Policy

Last updated: May 15, 2026

1. Information We Collect

Crystal Cleaning collects personal information that you voluntarily provide when you engage our services, including but not limited to:

  • Name and contact information (phone number, email address)
  • Service address
  • Payment information (processed securely through Stripe)
  • Service history and preferences
  • Electronic signatures on service contracts

2. How We Use Your Information

We use your personal information to:

  • Provide, schedule, and manage our cleaning services
  • Send appointment confirmations and service reminders via SMS and email
  • Process payments and send invoices
  • Send service-related notifications (contract confirmations, job updates, review requests)
  • Communicate with you about your account and services

3. SMS Messaging Consent

By providing your phone number and checking the SMS consent checkbox on our website quote request form, during an in-person quote presentation, or when signing a service contract, you expressly consent to receive text messages from Crystal Cleaning. Consent is not a condition of purchase. These messages may include:

  • Appointment scheduling confirmations and reminders
  • Service reminders and technician en-route notifications
  • Contract and invoice notifications
  • Service completion follow-ups and review requests
  • Promotional offers and information about additional services we offer

Message frequency varies based on your service schedule and promotional activity. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message from Crystal Cleaning. Reply HELP to (801) 340-8312 for assistance. Opting out of SMS will not affect service-related communications sent via email.

SMS messages are sent from (801) 340-8312. By opting in, you confirm that the phone number you provided is your own and that you are authorized to receive text messages at that number.

4. Payment Information

Payment information is collected and processed securely through Stripe, a PCI-compliant payment processor. Crystal Cleaning does not store your full credit card number on our servers. When you save a card on file for recurring services, the card details are stored securely by Stripe and we retain only a reference token.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist in our operations (payment processing, SMS delivery, email delivery)
  • Our technicians and staff as necessary to perform your requested services
  • Law enforcement or government agencies when required by law

6. Data Security

We implement reasonable security measures to protect your personal information, including encrypted data transmission (HTTPS), secure database hosting, and access controls limiting data access to authorized personnel only.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of SMS communications by replying STOP

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

  • Phone: (801) 340-8312
  • Email: crystalcleaningut@gmail.com